Ora Gems covers the cost of reasonable repairs under normal wear for the first six months after purchase. Please note, 'reasonable repairs' are subject to inspection by one of our jewelers. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost. An estimate of the repair can be given prior to the repair. Customers are responsible for return shipping costs. After six months, we will repair pieces at cost.
Bespoke pieces are under a lifetime warranty for any product or manufacturing fault. Any necessary repair of bespoke pieces which is not considered to be the result of a product fault will be assessed on a case by case basis. We offer stone tightening (in an undamaged ring) at no charge and recommend annual servicing of our bespoke rings.
Please note that if any other jeweler undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers. Resizing is at cost and is quoted on a case by case basis.